Refund policy
Refund Policy
All items in our store are custom-made and personalized specifically for each customer. For this reason, we do not accept returns, exchanges, or cancellations once an order has been placed.
No Returns or Exchanges
- Due to the custom nature of our products, all sales are final.
- This includes magnets, photo products, and any personalized items.
- We do not offer refunds if you change your mind or ordered the wrong size, image, or quantity.
Damaged or Incorrect Orders
We only offer replacements if the item arrives damaged or with a production error caused by us.
In such cases, you must contact us within 48 hours of delivery with photos showing the issue.
📧 Please email us at hello@mymagnett.com with:
- Order number
- Photos of the damaged or incorrect item
- A description of the issue
Important
By placing an order, you agree to this refund policy and acknowledge that all items are custom-made specifically for you.
Why We Do Not Accept Returns
Each item in our store is individually made to order using your personal photos and customization requests. Unlike mass-produced products, custom items cannot be restocked or resold to someone else. This policy is standard in the personalized product industry and helps us maintain high-quality craftsmanship at competitive prices.
Our goal is to ensure you are fully satisfied with your order, which is why we provide:
- Image previews upon request
- Personalized communication before production
- High-quality materials and careful inspection before shipping
We encourage customers to double-check all details before submitting their orders. If you have any questions or need assistance before ordering, please contact us and we will be happy to help.
